US: Hexagon Safety & Infrastructure has installed an integrated suite of public safety software for the Madhya Pradesh Police. The software solution is being used for emergency call handling, officer dispatch and incident management in India’s second-largest state.
Hexagon’s solution will expand Madhya Pradesh Police’s incident response capabilities through map-based views of calls, events and units in the field. To optimize efficiency and improve situational awareness, the police field officers will have in-car access to real time information.
Hexagon’s dispatching, mobile and integration software aid Madhya Pradesh Police in dealing with nearly 100,000 calls per day from 51 cities. The solution is helping reduce response times in urban areas from 30-60 minutes to 5 minutes.
“Madhya Pradesh is the second-largest state in India with 51 districts and 72 million people. There are many remote areas, which have limited access and connectivity to emergency services,” said Additional Director General of Police (ADGP) Anvesh Mangalam of Madhya Pradesh Police.
“Faced with geographical and infrastructure challenges, we needed a world-class command-and-control system that could reduce response time and raise the quality of response in reaching distressed citizens during emergencies.”
Source: PRN
