RapidDeploy, a cloud-native solution provider for Public Safety, announced a new browser-based call-handling solution, RapidONE. It enables hybrid work environments and eliminates legacy data silos by displaying all call-related information on a single screen, also known as a “single pane of glass.”
RapidONE can address the limitations of legacy call handling systems, provide flexibility for the pressing staffing shortage, and consolidate the multi-monitor cumbersome workflows, ensuring efficient and effective emergency response.
RapidONE is embedded in RapidDeploy’s primary call-taking map, Radius Mapping, which provides a single platform for mission-critical unified communications and supplemental data, including mobile location, situational awareness, GIS data, along with modern communication tools like two-way texting with AI-powered live translation, and streaming video from the caller’s handset. This streamlines the emergency response workflow and drives better outcomes.
“Cloud-native platform is unifying call handling and mapping into one solution to simplify mission-critical workflows, from the moment the call is answered to the moment resources are dispatched into the field,” said Steve Raucher, CEO of RapidDeploy.
RapidONE is built to i3 NENA standards, supports ESInet, and enables Telecommunicators and 911 agencies to benefit from having a single solution for communicating with callers and accessing the intelligent information they need to act fast, with accuracy and confidence from anywhere.
“Fusing cloud-native call handling and mapping into one solution is a major upgrade for public safety,” said Jacob Saur, ECC Administrator at Arlington ECC, which has been using RapidDeploy Radius Mapping since last year.
RapidDeploy is currently deployed in over 1,500 emergency communications centers nationwide and integrates a robust network of partners and applications in a centralized Next Generation 911 ecosystem.
