US: A central Ohio-based Del-Co Water Company has succeeded in using GIS together with Elements XS3 to automate workflow processes and streamline operations. Del-Co has been using Elements XS3 for customer service, work orders, and other maintenance activities since January of 2014.
The company has found value in the unique Dynamic Data structure of Elements, which allows users to create unlimited custom fields and unlimited custom form layouts, then trigger custom events off of this data and access the information via any standard report designer.
Del-Co also utilizes a seamless integration with Geocortex Essentials; meaning Elements can utilize the Geocortex Essentials engine 100% of the time for all mapping requirements. The integration between these two applications has given Del-Co Water the ability to utilize the full power of the Geocortex Workflow Designer and HTML5 viewer technology to deploy tailored maps and simplify workflow processes for individual users and departments throughout the service area.
Del-Co’s GIS Administrator, Mike Pritchard, GISP, describes the before and after, “Prior to Elements, Del-Co heavily relied on several different sources to track their daily workflows and asset management. In addition to committing to Elements, Del-Co invested in developing a GIS to integrate with Elements and better track assets. Prior to these applications, access to information related to the system existed in the former billing and work order management systems, access databases, paper records, employee memory, and other means of data storage and management. With Elements and GIS, Del-Co has been able to achieve more centralized data management, work order completion, better streamlined work processes and better communication between departments. Having a companywide asset management system has greatly improved the day-to-day operations of all areas of the water management processes.”
