Australia: Geospatial firm, Woolpert, has implemented Cityworks, an asset and work management solution, for Australian utility company ActewAGL Distribution (AAD). Developed by Azteca Systems, Cityworks Server PLL (Permits, Licensing, and Land) is a GIS-centric community development software product that enables agencies to track permits, planning and development applications, engineering construction processes and land development work, from initiation to closure. The built-in workflow engine efficiently tracks all applicable tasks, beginning with the initial application or customer call through the complete process of departmental plan reviews, issuance, etc. AAD provides power to more than 195,000 electric customers and another 134,000 gas customers in the Australian Capital Territory and New South Wales. By using Cityworks, AAD was able to route and track work assignments more easily by automatically converting customer calls into actionable work for the maintenance and operations staff.
Source: Woolpert
