Malaysia: A special satellite tracking system will be implemented in Malaysia that will enable authorities to monitor taxis and passengers to lodge complaints immediately. Taxis will soon be equipped with GPS (Global Positioning System) technology, allowing the government to not only direct a taxi to a waiting customer, but also monitor a driver’s habits. The Centralised Taxi Service System (CTSS) is currently being developed by the Land Public Transport Commission (SPAD) and is slated for rollout in the Klang Valley in the third quarter of this year.
With the CTSS, a special panel will also be fitted onto the back of the front seats, allowing passengers to talk to SPAD during the journey. Customers will not only be able to send complaints, but also rate the drivers. “When a customer wants a taxi, they can specify for only four-star drivers and above to fetch them. Ratings would also inspire drivers to give better services,” said Mohamad Nur Ismal Kamal, SPAD chief executive.
Source: Jakarta post
